Shipping, Returns & Refunds
All products indicated on the site are in stock and will be shipped directly to you.
Shipping costs will be R99 nation wide irrespective of area and free for any purchases over R700. The overnight rate is R150 but is not applicable to outlying areas or over weekends.
Arrangements can be made for drop-off at specific drop-off points for outlying areas if preferred. Items should reach you within 14 working days at the longest, however we will attempt to get your products to you within 3 days for major cities and 7 days for outlying areas. Deliveries may take longer during peak seasons such as Black Friday or Christmas.
Shipping to countries outside of South Africa may be accommodated but will be done on a quote by quote basis. Please contact us directly at email@example.com.
For special purchases for out of stock items or requests to source specific products you may contact us at firstname.lastname@example.org to enquire if we could be of assistance. Additional shipping times will apply.
We cannot be held liable for any delays beyond our control such as courier vehicle accidents, hi-jackings, national disasters, extreme weather resulting in delays etc. however we will ensure you are updated as to your order's progress and refund upon request if required.
Please contact us on email@example.com if you would like to arrange for a return or exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards, Masks, Birthday Sets for Photo shoots, Swimwear with Sanitary Labels that have been removed.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will need to confirm your banking details in order for the refund to be processed. You could also request a store credit or gift card. Payment will be made within 14 days of product received back in good order.
Late or missing refunds (if applicable)
If you haven’t received a refund please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you would like to exchange a product please contact us at email@example.com. We will arrange collection of the item and make the necessary arrangements for the exchange.
To return your product, please contact firstname.lastname@example.org to make the necessary arrangements.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.